Traditionally, organisational performance and efficiency measurements have beenfocused on cost containment. Today, however, performance measurement systems ofworld-class organisations are tailored to drive manufacturing and service businessexcellence.Quality is crucial for gaining a competitive...

The primary financial objective of a firm is the maximisation of its shareholders’value. A problem faced by the shareholders of a firm is that it is difficult to determinethe effect of management decisions on the future share returns of the firm.Furthermore, it may be necessary to implement...

ENGLISH ABSTRACT: Now more than ever, organisations need to be resilient and sustainable. The world of business haschanged irrevocably since the industrial age and organisational strategies have not adapted much inresponse to this environmental change. Are there new organisational strategies...

As a form of expert labour and organizational resource, knowledge workers are important in organizational life as producers and consumers of knowledge. The role of knowledge workers and the ways in which they transfer their knowledge become important as they possess the symbolic and analytic...

In 1960 department stores were the sole form of large-scale retailing in Japan. The retail industry was otherwise comprisedof a very large number of small firms. Two significant trends have occurred since 1960. First, there was the emergence of newlarge-scale retail formats and their subsequent...

The costs of obtaining and maintaining ISO certification are high. Moreover, studies have shown mixed results on the benefits of the certification. Consequently, the objective of this research was to verify whether or not companies do value maintaining the ISO 9000 certification.The empirical...

Thesis advisors: Dr. Steven Cades, Dr. Catherine P. Mulder

This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the...

The case study described in this thesis involves a process improvement project in the Tax Department of a Certified Public Accounting firm. A process map was created by interviewing employees involved in the process. A process analysis identified problems and possible solutions. The Partners in...

Relationships between the collective actors within interorganizational relationships are a growing area of research in management. Interorganizational networks continue to be a popular mechanism used by organizations to achieve greater performance. Organizations develop competencies to work with...