Purpose – The purpose of this paper is to propose a framework for studying the process of technology‐based service system innovation from a broad perspective using an approach that elucidates the non‐linear facets of this process. The framework draws on Lévy‐Strauss's concept of...

Purpose – The purpose of this paper is to contribute to understanding of how a service‐dominant (S‐D) professional identity can be established among the employees of an organisation that wishes to inculcate the tenets of S‐D logic. Design/methodology/approach – The paper reports a case...

Purpose – The aim of this paper is to explore the links between contractual governance and performance measurement in a value network for public service business, in the context of public transport, by positing service‐dominant logic (S‐D logic) as an alternative paradigm to the...

Purpose – The purpose of this paper is to explore customer interactions with servicescapes and to explain in more depth the internal mechanisms that form the customer service experience. Design/methodology/approach – The paper draws on an empirical study of customers using Swedish public...

Looks at how consumers used a pharmaceutical Web site to learn about a particular disease or product. Probes whether visitors used the Web site to decide which drug was right for them and whether they actually planned to request the product from their doctor. Gender and age differences in the...

Intro -- Contents -- List of Figures -- List of Tables -- CESifo Book Series in Economic Policy -- Acknowledgments -- Introduction -- 1 Demography -- 2 Public Support for the Old -- 3 Public Support for Families and Children -- 4 Child-Related Elements in Public Pension Schemes -- 5 Life-cycle...

This volume uses empirical studies of gender differences in family responsibilities and time allocation to demonstrate how such differences affect women's wages and analyses pay structures and wage mobility throughout Europe