Jaeger, Martin; Adair, Desmond; Al‐Qudah, Sondus - In: The TQM Journal 25 (2013) 2, pp. 110-123
Purpose – Quality criteria of The Malcolm Baldrige National Quality Award (MBNQA) have been used as a standard for organisational self‐assessment and benchmarking. The threefold purpose of this paper is: to analyse the individual weights of the MBNQA criteria for organisations of the...