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Observing Insurance Companies’ Customer Complaint Management in the Online Environment

Carmen, Petriºoaia; Pop Nicolae Al. - In: Ovidius University Annals, Economic Sciences Series XII (2012) 2, pp. 900-903

The strategic importance of an efficient customer complaint management is recognized nowadays by the practitioners as well as by the academic literature. The hereto paper is focused on the online environment and on the instruments used to allow a direct communication through various channels of...

Persistent link: https://www.econbiz.de/10010926055

USING INTERNET AND TRAVEL AGENCIES IN PLANNING A TRIP. A QUALITATIVE APPROACH

Tugulea, Oana; Bobalca, Claudia; Maha, Andreea; Maha, … - In: CES Working Papers 6(1) (2014) March, pp. 181-200

investigated the process of planning a trip, the perception about travel agencies and about Internet using qualitative methods. The … of this study. Managers must focus on human factor when promoting a touristic product. They can use Internet to inform …-depth the young tourists opinions and allow a comparison between the perception on travel agencies and the Internet. …

Persistent link: https://www.econbiz.de/10010929251

Les freins à l’achat d’occasion en ligne : le rôle des lois de la magie sympathique

Noël-Bezançon, Marjolaine - Université Paris-Dauphine (Paris IX) - 2014

Secondhand shopping is a growing phenomenon. While secondhand shopping motivations received a lot of attention in marketing literature, consumer reluctance to shop secondhand remains under-Researched, especially in an online context. Yet, the stakes in better understanding this reluctance are...

Persistent link: https://www.econbiz.de/10011212051

Digital Destinations in the Tourist Sector: A Path Model for the Impact of e-Services on Tourist Expenditures in Amsterdam

Neuts, Bart; Romao, Joao; Nijkamp, Peter; Leeuwen, … - Tinbergen Instituut - 2013

available on the Internet, and the actual performance of the city as a tourism destination, measured by the expenditures and the …

Persistent link: https://www.econbiz.de/10011256212

Бизнес моделиране в електронната търговия

Bonev, Pavlin - Volkswirtschaftliche Fakultät, … - 2013

This paper aims at presenting an in-depth review of the new economic relationships associated with the advent of e-commerce in the daily lives of consumers in Bulgaria, which greatly contributes to change and adapt to the modern business environment as well as to the new processes. In the paper...

Persistent link: https://www.econbiz.de/10011258864

Využitie informačných technológií pri strategickom rozhodovaní

Zagorsek, Branislav - Volkswirtschaftliche Fakultät, … - 2011

New ways of strategic approach are available due to information technologies. New dimensions in business experiments are possible. Company can now meet its research needs much more efficient. It takes less money and less time to come to similar results with business experiments as with...

Persistent link: https://www.econbiz.de/10011259516

New style in comunication: consumer-generated media

Negrea, Mihai Teodor - In: The AMFITEATRU ECONOMIC journal 9 (2007) 21, pp. 121-127

on the Internet. Consumer-Generated Media (CGM) describes a variety of new sources of online information that are created …

Persistent link: https://www.econbiz.de/10005220139

CAN MARKETING SUPPORT THE IMPLEMENTATION OF EFFECTIVE EGOVERNMENT? ANALYSIS OF THE SINGLE POINT OF ACCESS PORTAL FOR ROMANIAN ELECTRONIC PUBLIC SERVICES

Calin, Velicu Bogdan - In: Annals of Faculty of Economics 1 (2011) 2, pp. 817-826

The advances in technology hold great potential for helping Romanian government respond to its challenges namely, better service delivery, better procurement, efficient working and better communication with citizens and businesses. While the European Commission develops the main strategies on...

Persistent link: https://www.econbiz.de/10009650804

E-BANKING: A CASE STUDY OF ASKARI COMMERCIAL BANK PAKISTAN

AHMAD, Muhammad Shakil; RASHID, Shahid; MASOOD, … - In: Management and Marketing Journal IX (2011) 2, pp. 243-254

satisfaction level with e-banking is low. Internet speed and government policies are not supportive for e-banking in Pakistan. Due … promote IT culture in Pakistan, government has to reduce the internet rate. to promote the benefits of e-banking on media so …

Persistent link: https://www.econbiz.de/10009393079

STRATEGIES OF VALUE PROPOSITION ON THE INTERNET

DOLIGALSKI, TYMOTEUSZ - In: Perspectives of Innovation in Economics and Business (PIEB) 5 (2010) 2, pp. 17-19

The paper presents strategies of value proposition on the Internet. Author has distinguished and described strategies …

Persistent link: https://www.econbiz.de/10009646183