Kazan, Halim; Özer, Gökhan; Tansel Çetin, Ayşe - In: Measuring Business Excellence 10 (2006) 1, pp. 14-26
Purpose – Companies must use their resources effectively and productively if they are to compete in an increasingly competitive globalized economy. Effective performance measurement can support this competitiveness. To be able to do this, companies must know the factors that influence their...