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Matching and winning? : the impact of upper and middle managers on team performance

Peeters, Thomas; Salaga, Steven; Juravich, Matthew - 2015 - This version: October 2015

In this paper we investigate the impact of upper and middle level managers on firm performance by simultaneously …

Persistent link: https://www.econbiz.de/10011339152

Uysal, Gürhan - 2016

Baldrige emphasizes performance excellence. Deming Prize aims to achieve organizational quality. ISO9000 is to set up quality …

Persistent link: https://www.econbiz.de/10013005146

Internal Audit Quality and Financial Reporting Quality : The Joint Importance of Independence and Competence

Abbott, Lawrence J. - 2015

In light of the growing importance of internal audit functions (IAF) and the limited archival evidence on internal audit quality, we examine an interactive model of IAF quality (comprised of competence and independence) to better understand the determinants of IAF effectiveness as financial...

Persistent link: https://www.econbiz.de/10013013875

Application of 'Small Steps Strategy' in the Management of European Companies

Mandru, Lidia - 2014

The extension of the European Union represents a huge opportunity for the companies, but in an equal measure it is a real challenge, namely the one to face competition with European enterprises. Quality stands for a constituent part of the competitiveness but the extension of the European Union...

Persistent link: https://www.econbiz.de/10013051344

Internal Audit Quality and Financial Reporting Quality : The Joint Importance of Independence and Competence

Abbott, Lawrence J. - 2016

Persistent link: https://www.econbiz.de/10012988860

The Impact of Employee Performance on Service Quality

Thevaranjan, Dinesh - 2016

The major aim of the research paper is to measure the impact of employee performance on service quality in commercial … were used to test the model using regression methodology. The results suggest that employee performance have strong … positive relationship with service quality. Further results imply that employee performance has high impact on service quality …

Persistent link: https://www.econbiz.de/10012989661

Measuring the Corporate Managers' Attitudes towards ISO's Social Responsibility Standard

Camilleri, Mark Anthony - 2018

The International Standards Organisation's ISO 26000 on social responsibility supports organisations of all types and sizes in their responsibilities towards society and the environment. ISO 26000 recommends that organisations ought to follow its principles on accountability, transparency,...

Persistent link: https://www.econbiz.de/10012931783

A model of crisis prevention (based on managing change, quality management and risk management)

Luburić, Radoica - In: Journal of central banking theory and practice 8 (2019) 2, pp. 33-49

The main task of this research is to create a model that enables an organization to effectively and effeciently resolve its everyday problems and potential incidents in time to prevent them from turning into a crisis. For solving problems, ad hoc measures and activities are often applicable,...

Persistent link: https://www.econbiz.de/10012016802

Service Quality in the Public Service

Ramseook-Munhurrun, Prabha; Lukea-Bhiwajee, Soolakshna Desai - 2010

The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates how closely customer expectations of...

Persistent link: https://www.econbiz.de/10014191801

Quality Readiness in Organizations : Literature Review and Proposal of a New Quality Readiness Index

Bakatsaki, Maria; Zampetakis, Leonidas; Moustakis, Vassilis - 2012

Implementation of TQM tools to organizations (either private or public) is, more often than not, accompanied by initial success. However, as studies from different worldwide settings indicate, initial success does not last in the long-term. Companies or organizations fail to sustain success....

Persistent link: https://www.econbiz.de/10014166758