The information potential of the internet is claimed to be heralding a new age of consumer empowerment, providing … this hold true for pensions? Pensions are complex products, and recent changes in the pensions industry have brought about …

internet is empowering, the sense of empowerment has not been fully realised in the context of pensions. The findings reveal …Purpose – To critically assesses the extent to which consumers are being empowered by the internet, focusing … specifically on the role of the internet in the context of online pension information provision. Design/methodology/approach – A …

This doctoral research focuses on the phenomenon of dissatisfied consumers revenge on the Internet and the effect of … that the dissatisfied consumer revenge on the Internet is widely approved and it adversely affects brand attitude …