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Assessment of service quality and benchmark performance in 3C wholesalers: forecasting satisfaction in computers, communication and consumer electronics industries
Chen, Lisa Y.; Mujtaba, Bahaudin G. - In: International Journal of Business Forecasting and … 1 (2009) 2, pp. 153-163
Customer-driven orientation for continuous improvement is an essential element embedded in the service industry. Sales representatives stress the unique qualities of their products or services to emulate and improve upon existing and potential competitors resulted in making their customers...
Persistent link: https://www.econbiz.de/10009359989
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Performance evaluation of Indian electrical distribution utilities in the post Electricity Act 2003 era
Saxena, Seema; Thakur, Tripta - In: International Journal of Engineering Management and … 2 (2011) 4, pp. 281-292
Indian electricity sector constitutes a contrast - a highly sophisticated modern generation and transmission system, but a very poor distribution system in several utilities. Despite the realisation of the importance of the distribution sector, the performances of Indian distribution utilities...
Persistent link: https://www.econbiz.de/10010670333
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Performance evaluation and benchmarking with realistic applications
Eigenmann, Rudolf (contributor) - 2001
Persistent link: https://www.econbiz.de/10004764974
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Do hedge funds bet against beta?
Malachov, Aleksej; Riley, Timothy B.; Yan, Qing - In: International review of economics & finance : IREF 93 (2024) 1, pp. 1507-1525
Persistent link: https://www.econbiz.de/10014535483
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Alternative risk premium : specification noise
Gorman, Stephen A.; Fabozzi, Frank J. - In: The journal of asset management : a major new, … 24 (2023) 6, pp. 459-473
Persistent link: https://www.econbiz.de/10014419524
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Benchmarking private equity : the direct alpha method
Gredil, Oleg R.; Griffiths, Barry; Stucke, Rüdiger - In: The journal of corporate finance : contracting, … 81 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10014390605
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Quantitative Models for Performance Evaluation and Benchmarking : Data Envelopment Analysis with Spreadsheets
Zhu, Joe - 2009
Persistent link: https://www.econbiz.de/10013521056
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Relative performance evaluation among business unit level managers
van Elten, Hilco J. - In: Accounting Research Journal 30 (2017) 2, pp. 185-204
Purpose Relative performance evaluation (RPE) is a widely studied topic in the theoretical and analytical accounting and economics literatures. The empirical literature also addresses this topic, with its main focus on executive compensation. This paper aims to extend the findings of the...
Persistent link: https://www.econbiz.de/10014676761
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Benchmarking for SMEs: toward a competitive rating system
NONI, Ivan DE; ORSI, Luigi; TAVECCHIA, Diego - Dipartimento di Economia, Management e Metodi … - 2007
The main aim of this paper is to develop a qualitative and quantitative Benchmarking model for SMEs. The Benchmarking … strong competitive dynamics on the 70s. This approach to a model of territorial benchmarking for SME is based on a research … Milan and the Association Benchmarking for Success (Italy) in the perspective to support competitiveness, innovation and …
Persistent link: https://www.econbiz.de/10005007364