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The effect of customer information during new product development on profits from goods and services
Witell, Lars; Gustafsson, Anders; Johnson, Michael D. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
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Cognitive and affective identification: exploring the links between different forms of social identification and personality with work attitudes and behavior
Johnson, Michael D.; Morgeson, Frederick P.; Hekman, … - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 8, pp. 1142-1167
Persistent link: https://www.econbiz.de/10009673731
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Compatibility effects in evaluations of satisfaction and loyalty
Auh, Seigyoung; Johnson, Michael D. - In: Journal of economic psychology : research in economic … 26 (2005) 1, pp. 35-57
Persistent link: https://www.econbiz.de/10002535802
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A dynamic customer portfolio management perspective on marketing strategy
Selnes, Fred; Johnson, Michael D. - In: Rethinking marketing : developing a new understanding …, (pp. 117-135). 2004
Persistent link: https://www.econbiz.de/10002406643
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Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders; Johnson, Michael D. - 2003 - 1. ed.
Persistent link: https://www.econbiz.de/10001719031
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Comparing customer satisfaction across industries and countries
Johnson, Michael D.; Herrmann, Andreas; Gustafsson, Anders - In: Journal of economic psychology : research in economic … 23 (2002) 6, pp. 749-769
Persistent link: https://www.econbiz.de/10001711397
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Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D. - In: Journal of economic psychology : research in economic … 17 (1996) 2, pp. 163-182
Persistent link: https://www.econbiz.de/10001204998
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Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes - In: Journal of economic psychology : research in economic … 14 (1993) 4, pp. 681-696
Persistent link: https://www.econbiz.de/10001161944
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Taking a customer orientation
Johnson, Michael D.; Herrmann, Andreas - In: Die Unternehmung : Swiss journal of business research … 52 (1998) 3, pp. 131-143
Persistent link: https://www.econbiz.de/10001248771
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The existence and perception of redundancy in consumer information environments
Johnson, Michael D. - In: Journal of consumer policy : consumer issues in law, … 11 (1988) 2, pp. 131-157
Persistent link: https://www.econbiz.de/10001062722