Presents a case study of hospital quality assurance in a regional hospital in Winnipeg, Manitoba. The focus is on the quality monitoring method used in the hospital. While the quality monitoring method may not be perfect, it does serve as a basis for evaluating the standard of care and ensuring...

Reports on a quality improvement project undertaken by an aerospace company in an attempt to apply statistical process control techniques to its heat treatment process in hopes of achieving continuous process improvement. The project was successful in spotting the problem areas based on...

This paper presents the findings based on a survey conducted to examine the status and extent of the use of computer‐based technology (CBT) to support “quality”, including such aspects as quality control, quality assurance and quality management, in Hong Kong. Five main categories of CBTs,...

Purpose – This study aims to empirically examine whether heterogeneity in personal customer profiles translates to heterogeneity in the valued operational e‐service design attributes. It focuses on a key operational e‐service design attribute – service quality – by investigating...

Under intensified pressure from both domestic and foreign competition, today′s manufacturers must strive to keep delivery promises and reduce waste. This depends largely on a manufacturer′s ability to assign accurate and attainable due‐dates. Presents an analytical method of assigning...

An important issue in the design of a flexible manufacturing system (FMS) is the operational control of the materials handling subsystem, through which reparts are conveyed from one work station to the next. A popular type of materials handling device is the automatic guided vehicle (AGV), which...

This paper presents an overview of the application in the banking industry of operations research (OR) techniques such as linear programming, statistical analysis and simulation which have been widely applied in banks to help improve operational effectiveness and productivity. The aim is to...

Over the last twenty years the financial markets of Hong Kong have developed rapidly. Although empirical studies on the behaviour of the Hong Kong stock market abound, much controversy over the efficiency of the market still exists. Some recent studies have shown that the market is inefficient...