Narrow search
Showing 31 - 40 of 83
Cover Image
Understanding relationship marketing outcomes : an integration of relational benefits and relationship quality
Hennig-Thurau, Thorsten; Gwinner, Kevin P.; Gremler, … - 2009
Persistent link: https://www.econbiz.de/10003836510
Cover Image
What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco; Gouthier, Matthias; Gremler, Dwayne D.; … - In: International business review : the official journal of … 21 (2012) 5, pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Cover Image
Paradigms in service research
Tronvoll, Bård; Brown, Stephen Walter; Gremler, Dwayne D. - In: Journal of service management 22 (2011) 5, pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Cover Image
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile; Gremler, Dwayne D.; Riel, Allard C. … - In: Journal of service management 24 (2013) 1, pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Cover Image
Extreme makeover : short- and long-term effects of a remodeled servicescape
Brüggen, Elisabeth C.; Foubert, Bram; Gremler, Dwayne D. - In: Journal of marketing 75 (2011) 5, pp. 71-87
Persistent link: https://www.econbiz.de/10009297017
Cover Image
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.; Gwinner, Kevin P. - In: Journal of retailing 84 (2008) 3, pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Cover Image
The effect of satisfaction, switching costs, and interpersonal bonds on service loyality
Gremler, Dwayne D. - 1995 - [Mikrofiche-Ausg.]
Persistent link: https://www.econbiz.de/10004343058
Cover Image
Guiding Reflective Practice: An Auditing Framework to Assess Teaching Philosophy and Style
Titus, Philip A.; Gremler, Dwayne D. - In: Journal of marketing education : JME 32 (2010) 2, pp. 182-197
Persistent link: https://www.econbiz.de/10008436743
Cover Image
Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport
Delcourt, Cécile; Gremler, Dwayne D.; Riel, Allard C.R. van - In: Journal of service management 24 (2013) 1, pp. 5-24
Persistent link: https://www.econbiz.de/10010087398
Cover Image
What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations?
Walsh, Gianfranco; Gouthier, Matthias; Gremler, Dwayne D.; … - In: International business review : the official journal of … 21 (2012) 5, pp. 957-968
Persistent link: https://www.econbiz.de/10009996328