Quality in the human services has long term effects. Reduced quality of service now increases the service recipients’ future service needs and other social costs. This paper shows that such effects should be considered when a government designs contracts with a for-profit service provider. If...

Sub-standard quality is a recurrent problem within parts of the human services - in the care for frail elderly, mentally ill, the intellectually disabled, and children in need - and within law enforcement. Service quality is of great concern to the individual, and the larger society. If so...

Fram mot 2050 blir det flere eldre, og en høyere andel eldre i befolkningen enn det som er tilfelle i dag. Ifølge befolkningsframskrivinger vil antall personer over 67 år fordobles de nærmeste 50 år og for aldersgruppen over 90 år blir veksten enda sterkere. Siden utgiftene til helse- og...

Sub-standard quality is a recurrent problem within parts of the human services - in the care for frail elderly, mentally ill, the intellectually disabled, and children in need - and within law enforcement. Service quality is of great concern to the individual, and the larger society. If so...

Quality in the human services has long term effects. Reduced quality of service now increases the service recipients’ future service needs and other social costs. This paper shows that such effects should be considered when a government designs contracts with a for-profit service provider. If...