Purpose The paper aims to show how a Detroit-based company recovered from a fractured culture and staggering projected financial loss by igniting a cultural revolution fueled by listening and employee engagement. Design/methodology/approach After setting the scene in post-recession Detroit, the...

Purpose The digital transformation of talent acquisition is underway. In fact, for the global software company Epicor Software, it has been de facto standard for some time now and has been playing a vital role in helping fuel the company’s growth. Design/methodology/approach This is an opinion...

Purpose This study aims to describe the role of HR in people-related transformation. Design/methodology/approach Bringing together multiple databases, and the experience of a major consulting firm, this study finds that HR only occasionally is tasked to lead these important changes despite...

Purpose The purpose of this paper is to provide parallels and actions between leading inclusive teams and the fundamentals of improvisation. Design/methodology/approach The paper examines the skills that successful improvisers possess and translates those into a leadership application. Findings...

Purpose The purpose of this paper is to share how SoftServe launched a new internal communications platform Workplace by Facebook. Design/methodology/approach For a global company like SoftServe, operating in over 30 locations in Europe and the USA, it was crucially important to have an internal...

Purpose The purpose of this study was to explore the question: Does the Motivating By Appreciation (MBA) Inventory accurately identify the ways that individuals prefer to be shown appreciation by their colleagues at work? Design/methodology/approach Over 400 remote employees responded to an...

Purpose – This paper aims to present nine observations about the state of succession planning and talent management (TM) practices today along with recommendations and an integrated model for enhancing the effectiveness of these efforts. Many talent management practitioners today would agree...

Purpose – The purpose of this paper is to make the case for strategic workforce planning and to outline the key steps involved. Design/methodology/approach – The paper begins with a discussion of the cost of redundancies to the economy and argues that much of this could have been reduced...

Purpose – The purpose of the article is to investigate the issue of covert surveillance of employees in the workplace. Design/methodology/approach – Opinion-based piece that draws on the UK legal environment to assess the legalities of filming and recording staff in the workplace. Findings...

Purpose This paper aims to help provide a step-by-step approach for people leaders to learn to adapt to the new world of hybrid work. Design/methodology/approach The author draws on their own experiences as a Chief People Officer to develop the paper. Findings The author’s main findings in the...