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Changing technological scenario in organisations

Ahmad, Shoeb - In: Middle East journal of management : MEJM 2 (2015) 2, pp. 143-156

Persistent link: https://www.econbiz.de/10011503185

Service quality parameters for mobile government services in India

Chanana, Lovneesh; Agrawal, Rajat; Punia, Devendra Kumar - In: Global business review 17 (2016) 1, pp. 136-146

Persistent link: https://www.econbiz.de/10011558006

Integrating informal institutions in local governance : does it matter?

Mohmand, Shandana Khan; Mihajlović, Snezana Misic - 2016

Persistent link: https://www.econbiz.de/10011563897

Measuring patient-perceived hospital service quality : validity and managerial usefulness of HCAHPS scales

Westbrook, Kevin W.; Babakus, Emin; Grant, Cori Cohen - In: Health marketing quarterly 31 (2014) 2, pp. 97-114

Persistent link: https://www.econbiz.de/10010398962

An innovative uncertainty management framework to support contracting for product-service availability

Erkoyuncu, John Ahmet; Roy, Rajkumar; Shehab, Essam; … - In: Journal of service management 25 (2014) 5, pp. 603-638

Persistent link: https://www.econbiz.de/10010426059

Community perspectives on accountability and transparency in the management of local authority transfer fund in Kenya

Ongong’a Otieno, Jackson; Rambo, Charles M.; Odundo, … - In: Global journal of business research : GJBR 8 (2014) 4, pp. 71-85

Persistent link: https://www.econbiz.de/10010428697

Interim assessment of the PhilHealth CARES (Customer Assistance, Relations and Empowerment Staff) project ; [a study commissioned by the Department of Health through the Health Res...

Baja, Emmanuel S.; Castillo-Carandang, Nina T.; Viray, … - 2014 - Final report

The PhilHealth Customer Assistance, Relations and Empowerment Staff (CARES) project was launched in 2012 to help members and their families navigate the complex Filipino health care system. The study assesses the design and quality of implementation of the PhilHealth CARES project in selected...

Persistent link: https://www.econbiz.de/10010457162

Business process management and service delivery; a case of Uganda's public entities

Kamukama, Nixon; Tumwine, Sulait; Opiso, Julius; … - In: World journal of entrepreneurship, management and … 10 (2014) 4, pp. 285-299

Persistent link: https://www.econbiz.de/10010493000

A pricing approach for service companies : service blueprint as a tool of demand-based pricing

Calabrese, Armando; De Francesco, Federico - In: Business process management journal 20 (2014) 6, pp. 906-921

Persistent link: https://www.econbiz.de/10010432330

Service delivery effectiveness of microcredit-driven non-government organizations in alleviating poverty : a study on Bangladesh

Chowdhury, Tamgid Ahmed - In: International review of economics : journal of civil economy 61 (2014) 4, pp. 347-377

Persistent link: https://www.econbiz.de/10010483717