Purpose This paper aims to review hospitality and tourism research on customer satisfaction (CS), service quality (SQ …) and customer value (CV) published in several established hospitality and tourism journals over the past 15-16 years. A … and tourism discipline. Design/methodology/approach This study reviewed 242 articles appearing in six selected hospitality …

tourism projects at destination level. Design/methodology/approach – Based on theoretical background of strategic planning and … Leiper’s tourism model, a conceptual tool is suggested. Its value is investigated through an empirical study that was … framework to be used as a strategic planning tool for culinary tourism projects. The empirical study identified the merits …

expectations of Buddhism-themed hotels in China. The Delphi method was used with two expert panels, namely, travelers and tourism …

in a short time. Such managers can help further aid personnel through job-shadowing. In accordance with the tourism …

This article proposes a theory of direct and indirect inf luences of the Olympic Games on international tourism …

Purpose – The purpose of this paper is to develop nine criteria for tourism disaster resilience scorecard for … stage was to use a Delphi technique to evaluate and adapt the UNIDSRR scorecard to a destination (tourism) context. The … management plan of the destination, while providing an evaluation of the engineering resilience of the tourism sector of Manta in …

organizational flexibility and pioneering behavior in tourism firms in Arequipa, Peru. This study aims to delve into the antecedents … 306 surveys administered to mangers of tourism enterprises. Mediation has also been examined using the bootstrapping … contributions for the management of firms in the tourism sector. Firms should develop capabilities to reconfigure their processes …

cities’ tourism. Given the scarcity of studies on the relationship between historic university buildings and tourism, the … urban tourism destinations’ attractiveness. In particular, the University of Porto's potential for the integration of … structured tourism products that contribute to the diversification and differentiation of the city of Porto as a destination is …

Mexican Bajio regarding their city of residence and the institutional imaginary of urban tourism. Design … measure attitudes towards tourism and its relationship to place attachment and intangible cultural heritage identification …. Findings The results showed a strong relationship between place attachment and perception of tourism, but attitudes towards …