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The Influence of an Organisati...
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Wilson, Alan
86
Polo-Redondo, Yolanda
79
Cambra-Fierro, Jesús
46
Wilson, Alan M.
26
Lucia-Palacios, Laura
21
Bordonaba-Juste, Victoria
18
Wilson, Alan G. <Sir>
12
Melero-Polo, Iguácel
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Sesé, F. Javier
10
Ruiz-Benítez, Rocío
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6
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5
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5
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5
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5
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5
Hart, Susan
5
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5
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Evanschitzky, Heiner
4
Gotsi, Manto
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4
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3
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3
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ECONIS (ZBW)
132
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Other ZBW resources
26
RePEc
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USB Cologne (EcoSocSci)
4
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31
Managing service recovery processes : the role of customers' age
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of business economics and management
12
(
2011
)
3
,
pp. 503-528
Persistent link: https://www.econbiz.de/10009533040
Saved in:
32
Sustainable business practices in Spain : a two-case study
Cambra-Fierro, Jesús
;
Ruiz-Benítez, Rocío
- In:
European business review : EBR ; the official journal …
23
(
2011
)
4
,
pp. 401-412
Persistent link: https://www.econbiz.de/10009266622
Saved in:
33
Learning to work in asymmetric relationships : insights from the computer software industry
Pérez, Lourdes
;
Cambra-Fierro, Jesús
- In:
Supply chain management : an international journal
20
(
2015
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10010511312
Saved in:
34
Value generation in B2B contexts : the SMEs’ perspective
Pérez, Lourdes
;
Cambra-Fierro, Jesús
- In:
European business review : EBR ; the official journal …
27
(
2015
)
3
,
pp. 297-317
Persistent link: https://www.econbiz.de/10011309541
Saved in:
35
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
36
"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús
;
Kamakura, Wagner A.
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
Saved in:
37
Spain : an opportunity to improve working conditions through CSR
Coller, Xavier
;
Cambra-Fierro, Jesús
;
Gualtieri, Thomas
; …
- In:
Corporate social responsibility and trade unions : …
,
(pp. 151-168)
.
2015
Persistent link: https://www.econbiz.de/10010429110
Saved in:
38
How do firms handle variability in customer experience? : a dynamic approach to better understanding customer retention
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581938
Saved in:
39
Standardized vs. customized firm-initiated interactions : their effect on customer gratitude and performance in a B2B context
Ruz-Mendoza, Miguel Á.
;
Trifu, Andreea
;
Cambra-Fierro, …
- In:
Journal of business research : JBR
133
(
2021
),
pp. 341-353
Persistent link: https://www.econbiz.de/10012590245
Saved in:
40
The influence of communication in destination imagery during COVID-19
Cambra-Fierro, Jesús
;
Fuentes-Blasco, María
;
Gao, Lily
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209580
Saved in:
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