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A systematic literature review on hospitality analytics

Rodrigues, João Paulo; Sousa, Maria José; Brochado, Ana - In: International journal of business intelligence research … 11 (2020) 2, pp. 47-55

Persistent link: https://www.econbiz.de/10012304770

The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty

Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756

Persistent link: https://www.econbiz.de/10012312148

Understanding the influence of "feeling at home" on healthcare travelers' well-being : a comparison of Airbnb and hotel homescapes

Suess, Courtney; Kang, Sungeun; Dogru, Tarik; Mody, … - In: Journal of travel and tourism marketing 37 (2020) 4, pp. 479-494

Persistent link: https://www.econbiz.de/10012289351

Listening to the murmur of water : essential satisfaction and dissatisfaction attributes of thermal and mineral spas

Rodrigues, Helena; Brochado, Ana; Troilo, Michael - In: Journal of travel and tourism marketing 37 (2020) 5, pp. 649-661

Persistent link: https://www.econbiz.de/10012289476

On the move: migrant workers in Icelandic hotels

Wendt, Margrét; Gunnar Þór Jóhannesson; Unnur Dís … - In: Tourism employment in Nordic countries : trends, …, (pp. 123-142). 2020

, accounting for around 30% of the employees in the tourism industry. Based on a case study of three hotels in Iceland, this … challenges and opportunities associated with working at rural hotels in Iceland. The focus is set on two occupations, namely … receptionists and housekeepers and on how socio-spatial organisation of different jobs at hotels shape opportunities and limitations …

Persistent link: https://www.econbiz.de/10012292457

Revenue management forecasting : the resiliency of advanced booking methods given dynamic booking windows

Webb, Timothy; Schwartz, Zvi; Xiang, Zheng; Singal, Manisha - In: International journal of hospitality management 89 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012293796

Tackling food waste in all-inclusive resort hotels

Okumus, Bendegul; Taheri, Babak; Giritlioglu, Ibrahim; … - In: International journal of hospitality management 88 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012293873

What really defines the performance in hotel industry? : managers' perspective using Delphi method

Božič, Valentina; Knežević Cvelbar, Ljubica - In: Economic and business review : EBR 20 (2018) 3, pp. 375-394

Persistent link: https://www.econbiz.de/10012268413

How do hotels manage food waste? : evidence from hotels in Orlando, Florida

Okumus, Bendegul - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 291-309

Persistent link: https://www.econbiz.de/10012256135

Linkages among nonmarket strategies, market strategies, organizational values and performance in the hotel industry : preliminary evidence from Hong Kong

Köseoglu, Mehmet Ali; Parnell, John A.; Denizci … - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 358-375

Persistent link: https://www.econbiz.de/10012256140