companies in their attempts to deal with complaints (i.e. audience and amount of information available). Practical implications … feedback, to improve their product/service and to retain customers through satisfactorily addressing their complaints …

Spotlights consumer complaints as an important signalling device — government action is undertaken as a result of them … likely to be involved in more complaints than other purchases. Determines that consumer complaints, therefore, are an … complaints have attracted little attention in the marketing, management and economics literature (this omission is much more …

Discusses frequency of complaints and the fact that very few unsatisfactory items are not complained about. States also …‐year research project sponsored by the Consumer Council into the nature of consumer complaints, the research project questionnaire … by the buyer, frivolous complaints are rare, and those involved are not specific for certain areas. Concludes that …

internet fraud complaints that are gathered by the Federal Trade Commission in the USA. The implications that are contained in … the behavior of the complaints and trends identified are critical for addressing all types of online criminal activities … are indigenous to the occurrences of online fraud complaints in the USA. However, as the leading nation with the best …

behaviour and complaints made prior to exit. Empirical evidence was drawn from 694 mail surveys collected from banking customers …

mission is undertaken in the context of customer complaints regarding failure in the delivery of banking services. The article …” traditionally attached to complaints should begin with a radical shift away from perceiving service production and consumption as …

Purpose – The purpose of this paper is to focus on the impact of third‐party complaints on firm performance. It aims to … publication of the Annual Complaints Service Report by the Bank of Spain. Building on modern theory of financial markets and … resource‐based theory, it aims to propose that the release of information about third‐party complaints negatively influences …