of service quality (e.g., on-time arrivals, flight delays, mishandled baggage, and complaints) and aircraft productivity … show that negative factors such as more complaints and more mishandled baggage interact with aircraft productivity to … further reduce one-quarter ahead Return on Assets or Return on Sales, with the results of complaints being more pronounced. On …

complaints that financial services' users file with the Spanish regulator Complaints Service and how this propensity relates to … the reports that regulators issue regarding FIs' customers' complaints and help customers to identify FIs with higher …

politeness in a dataset of naturally occurring firms’ responses to customers’ complaints are investigated. Results show that Face …

, number, distribution and motivation of consumer complaints, administrative quality indicators of data services and main … consumer complaints. Among the documents under analysis we can mention contractual agreements, applicable procedures, as well … as relevant empirical data provided by NAPC, NAMRC, economic operators and a site for online complaints, namely …

the management of customer complaints. The subject is still very sensible because many consumers are not aware of the …