Taleghani, Mohammad; Largani, Mahmood Samadi; … - In: International Journal of Business Administration 2 (2011) 3, pp. 140-147
In this paper Customer Complaints Management (CCM) as well as the associated key challenges have been studied as … described as a performance indicator for complaint management profitability. Major findings indicate that effective complaints … considered in the complaints management; employees participating in teams play an important role in succeeding the complaints …
