Baker, Michael; Wild, Martin; Sussmann, Silvia - In: International Journal of Contemporary Hospitality Management 10 (1998) 1, pp. 16-23
IT projects frequently fail, and many of those which survive do not deliver all they promise. In this paper, the authors discuss factors affecting the success and failure of IT projects and raise a number of questions. They report on a successful IT project at Bass Taverns, and see how this case...