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Business retail banking strategies in the liberalized and globalized era
Uppal, Rajinder Kumar - In: The ICFAI University journal of business strategy : IJBS 6 (2009) 3/4, pp. 95-106
Persistent link: https://www.econbiz.de/10003944757
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Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.; Aulōnitēs, Geōrgios I. - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
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Private Banking und Wealth Management : Strategien und Erfolgsfaktoren
Brost, Heike (ed.); Faust, Martin (contributor);  … - 2014 - 3., neu konzipierte Aufl.
Persistent link: https://www.econbiz.de/10010257817
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Service excellence in UK retail banking : customers' perspectives of the important antecedents
Sekhon, Harjit; Al-Eisawi, Dima; Roy, Sanjit; … - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 904-921
Persistent link: https://www.econbiz.de/10011490749
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Managing customers in retail bank branches
Stone, Merlin (contributor) - In: CRM in financial services : a practical guide to making …, (pp. 387-401). 2002
Persistent link: https://www.econbiz.de/10001698754
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Strategische Angebotsgestaltung im Private Banking : eine systemorientierte Betrachtung der Private Banking-Marktleistung
Prinz, Patrick - 2001
Persistent link: https://www.econbiz.de/10001618902
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Achieving excellence in retail banking
Leichtfuß, Reinhold (contributor) - 2004 - Reprint
Persistent link: https://www.econbiz.de/10001786655
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Are Retail Banks Satisfying Their Customers in Costa Rica?
Hart-Kozloski, Laura - 2011
world, there are no clear conclusions as to the most important service quality dimensions for satisfying bank customers … findings in this study provide targeted information for bank managers and others working to improve satisfaction levels of …
Persistent link: https://www.econbiz.de/10013134409
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Die strategische Positionierung von Finanzdienstleistungsunternehmen
Wentlandt, Albert - 1993
Persistent link: https://www.econbiz.de/10012700154