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Bruhn, Manfred
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Kumar, V.
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Huber, Frank
57
Verhoef, Peter C.
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Han, Heesup
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Hollebeek, Linda D.
51
Bauer, Hans H.
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Budäus, Dietrich
50
Herrmann, Andreas
49
Bogumil, Jörg
48
Piller, Frank T.
48
Stauss, Bernd
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Krafft, Manfred
43
Palmatier, Robert W.
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Töpfer, Armin
40
Mattila, Anna S.
38
Schedler, Kuno
38
Stock-Homburg, Ruth
38
Gil Saura, Irene
37
Reichwald, Ralf
36
Thaichon, Park
35
Wiedmann, Klaus-Peter
35
Hippner, Hajo
33
Smith, Alan D.
33
Hadwich, Karsten
32
Prentice, Catherine
32
Svensson, Göran
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Matzler, Kurt
31
Mittal, Vikas
31
Neslin, Scott A.
31
Evanschitzky, Heiner
30
Reinartz, Werner J.
30
Kleinaltenkamp, Michael
29
Loureiro, Sandra Maria Correia
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Naschold, Frieder
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Sheth, Jagdish N.
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Georgi, Dominik
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Springer Fachmedien Wiesbaden
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OECD
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IGI Global
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World Bank
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Europäische Kommission
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Forschungsinstitut für Öffentliche Verwaltung
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National Bureau of Economic Research
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Nomos Verlagsgesellschaft
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American Marketing Association
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Books on Demand GmbH <Norderstedt>
9
Springer-Verlag GmbH
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Verlag Dr. Kovač
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Erich-Schmidt-Verlag
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Haufe-Lexware GmbH & Co. KG
8
Weltbank
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Harvard Graduate School of Business Administration
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OECD / Public Management Service
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Sachverständigenkommission für die Verwaltungs- und Gebietsreform in Niedersachsen
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Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
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Universität St. Gallen
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W. Kohlhammer GmbH
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Edward Elgar Publishing
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Verlag Franz Vahlen
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AMACOM
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Europäischer Rechnungshof
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Internationaler Währungsfonds
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5
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5
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Industrial marketing management : the international journal for industrial and high-tech firms
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SpringerLink / Bücher
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International journal of hospitality management
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The journal of services marketing
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The journal of business & industrial marketing
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The service industries journal
187
Journal of strategic marketing
172
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Gabler Edition Wissenschaft
118
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
115
Journal of service management
111
The journal of product & brand management
110
Asia Pacific journal of marketing and logistics
108
Journal of retailing
107
The journal of brand management : an international journal
107
Marketing intelligence & planning
105
Cogent business & management
102
Psychology & marketing
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Springer eBook Collection / Business and Economics
81
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
Journal of financial services marketing : JFSM
70
Business horizons
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
867
USB Cologne (business full texts)
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EconStor
58
RePEc
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BASE
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OLC EcoSci
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21
Typische Lebenslagen als Politik- und Organisationsprinzip?
Plamper, Harald
-
2004
Persistent link: https://www.econbiz.de/10004825082
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22
Putting citizens first : Portuguese experience in public management reform
Alpöge, Atila
-
1996
Persistent link: https://www.econbiz.de/10013360757
Saved in:
23
Regieren und Verwalten im Informationszeitalter : Abschlussbericht des Forschungsprojektes "Regieren und Verwalten im Informationszeitalter" am Forschungsinstitut für öffentliche V...
Lucke, Jörn von
-
2003
Persistent link: https://www.econbiz.de/10001751383
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24
Citizen relationship management : a study of CRM in government
Schellong, Alexander
-
2008
Persistent link: https://www.econbiz.de/10003697343
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25
Citizen Relationship Management : Rahmenbedingungen für die Einfürung von CiRM in der öffentlichen Verwaltung im Bundesland Kärten
Winkler, André
-
2008
Persistent link: https://www.econbiz.de/10003924218
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26
E-Public : Strategien und Potenziale des E- und Mobile Business im öffentlichen Bereich
Blaschke, Peter
(
ed.
)
-
2002
Persistent link: https://www.econbiz.de/10011408019
Saved in:
27
Internetbasierte Self-Service-Systeme für kundenorientierte Dienstleistungsprozesse in öffentlichen Verwaltungen
Saueressig, Gabriele
-
1999
-
Als Ms. gedr
Persistent link: https://www.econbiz.de/10001410772
Saved in:
28
E-Government und Servicequalität : Analysen zur Perspektive von IT-Anbietern und Verwaltungsführung
Schmidt, Bernhard
-
2003
Persistent link: https://www.econbiz.de/10001750924
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29
Bedingungen kommunikativer Beziehungen zwischen öffentlicher Verwaltung und Gesellschaft : Grundlegung einer Theorie bürgerbezogener Public Relations der öffentlichen Verwaltung
Scharf, Rainer
-
2020
-
1. Auflage
Persistent link: https://www.econbiz.de/10012414630
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30
Kundenorientierung
in Bürgerbüros kleinerer Gemeinden : Ergebnisse der Befragungen zur Kundenzufriedenheit in Bürstadt, Dudenhofen und Graben-Neudorf
Margies, Burkhard
-
2002
Persistent link: https://www.econbiz.de/10013352176
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