In this report, BCG reveals the critical challenge online retailers face in trying to meet these ever increasing expectations and demonstrates how satisfying the consumer at each stage of the purchasing process can have a combined effect large enough to push the best online retailers into the black.

In the literature, growth is discussed as a key value lever within the framework of value-basedmanagement as it creates opportunities to generate additional free cash flow and thus to increase thevalue of the company. However, opportunities for high growth rates, for example through...

Historically, corporate Planning has been relatively straightforward for company leaders: assess the business environment; agree on objectives and the means for reaching them within the context of a relatively stable corporate strategy; set target revenues, costs, and time frames; and move on....