Narrow search
Showing 41 - 50 of 32,614
Cover Image
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea; Parasuraman, A. - In: Journal of service research : JSR 14 (2011) 1, pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Cover Image
Organizational service systems : antecedents and consequences
García, Teresa; Varela, José; Río, Marisa del - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 1, pp. 67-82
Persistent link: https://www.econbiz.de/10008839694
Cover Image
Discovering the "customer annoyance iceberg" through evidence controlling
Stauss, Bernd; Seidel, Wolfgang - In: Service business : an international journal 2 (2008) 1, pp. 33-45
Persistent link: https://www.econbiz.de/10003692339
Cover Image
The service imperative
Bitner, Mary Jo; Brown, Stephen Walter - In: Business horizons 51 (2008) 1, pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
Cover Image
Produkte und Services entwickeln und managen : Strategien, Konzepte, Methoden
Wildemann, Horst - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003528036
Cover Image
Strategy aligned process selection for mobile customer services
Schierholz, Ragnar; Kolbe, Lutz; Brenner, Walter - In: Global mobile commerce : strategies, implementation, …, (pp. 88-110). 2008
Persistent link: https://www.econbiz.de/10003555642
Cover Image
Exploring mobile service business opportunities from a customer-centric perspective
Pura, Minna; Heinonen, Kristina - In: Global mobile commerce : strategies, implementation, …, (pp. 111-133). 2008
Persistent link: https://www.econbiz.de/10003555651
Cover Image
Characteristics of services : a new approach uncovers their value
Benoit, Sabine - In: The journal of services marketing 24 (2010) 5, pp. 359-368
Persistent link: https://www.econbiz.de/10008653369