Service-oriented Architectures and Web services mature and have become more widely accepted and used by industry. This growing adoption increased the demands for new ways of using Web service technology. Users start re-combining and mediating other providers’ services in ways that have not...

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational...

Strategic Alignment -- Delivering Business Strategy Through Process Management -- Management of Process Excellence -- Process Capital as Strategic Success Factor: The Lufthansa Example -- Process Classification Frameworks -- Taxonomy of Business Process Management Approaches -- Process...

Prozessmanagement ist ein Leitfaden zur Gestaltung prozessorientierter Unternehmen. Der vorgestellte Ansatz zur Einführung, Umsetzung und kontinuierlichen Wahrnehmung des Prozessmanagements ist konsequent praxisorientiert. Die notwendigen Aktivitäten werden dabei zugleich hinsichtlich des...

Enterprise Resource Planning (ERP) systems nowadays forms the infrastructure of many organisations worldwide. As business operating systems, they support the core business functions ranging from procurement over production, sales to accounting, cost management and human resource management....