Purpose – Although novel posting is a universal phenomenon in virtual communities (VCs), few studies have addressed the benefits of novel posting for group members. The purpose of this paper is to identify the social and psychological outcomes of novel posting, particularly whether and how...

This paper provides an analysis of the consumer buying decision process and discusses its impacts and implications for Internet retail store design. The paper begins with a brief overview of the consumer buying decision process, extracts desirable characteristics for an e‐commerce site, and...

Purpose – The purpose of this paper is to examine the nature and negative effects of the “information overload” phenomenon, exacerbated in recent years by organizational design issues and rapid advances in information and communication technology, through a multidisciplinary lens....

Purpose – The purpose of this paper is to explore the nature of information sharing, rewards and selected performance measures based on the dyadic relationship between accountants and marketers. Design/methodology/approach – Mail survey administered to senior executives of larger Canadian...

Purpose – The purpose of this paper is to review the academic literature on relationship marketing (RM), conduct a content analysis of the same for the purpose of classification and provides a comprehensive bibliography. Design/methodology/approach – A range of online databases were searched...

Addresses the question of whether ‐ now that we exist in the much heralded “information era” ‐ the information needs of those engaged in marketing are being satisfied. With interest in the Internet, as a burgeoning global communications medium, we now understand how things might be in...

Work presented in this paper forms part of a wider research in defining a methodological framework for situation room analysis (SRA), and its employment for complex (business enterprise) systems study. More specifically, we investigate the area of multiparty collaboration and decision‐making...

Purpose – The purpose of this paper is to look at why organizational disasters happen, and to discuss how organizations can improve their ability to recognize and respond to warning events and conditions before they tailspin into catastrophe. Design/methodology/approach – A review of...

Purpose – The objective of this paper is to enhance the knowledge about environmental scanning at the corporate level. It seeks an answer to the research question: Is there an influence of industry sector and firm size on the use of external information sources? Design/methodology/approach –...

Purpose – As normative interventions (NIs) have been claimed to be effective in improving decision quality in groups, the aim of the paper is to address the effectiveness of NIs in ad hoc and established groups across several task domains. Design/methodology/approach – Three experimental...