There is an increasing number of researchers conducting empirical and theoretical investigations tobetter understand innovation and protection activities of service companies. In fact, previous analysesreveal that the protection topic is difficult to study, particularly when using traditional...

The paper draws upon initial results of the eInclusion@EU project. It presents a conceptual framework for the location and prioritisation of issues in including societal at-risk groups in eService provision. The framework is designed to enable the evidence-based formulation of policy...

Wie zufriedensind Anwender mit ihrem Dienstleister, und was muss passieren, damitdie Beziehung zwischen beiden Parteien besser wird?

Kundenzufriedenheit ist ein zentraler Faktor für dieOutsourcing- Beziehung und Kundenzufriedenheit hat erheblichen Einfluss auf die Outsourcing- Vertragsverlängerung

Price comparison services are being used by more and more internet users worldwide tocompare prices of (online-)suppliers. The characteristics of price comparison services differinternationally. Not only are they different in the reference to their scope of work. Also with regard tothe technical...

Der von der Friedrich-Ebert-Stiftung und derDienstleistungsgewerkschaft ver.di gemeinsamgetragene Arbeitskreis Dienstleistungen hat sichzum Ziel gesetzt, die Begegnung und den Diskursvon Praxis, Wissenschaft und Politik zu dienstleistungspolitischenThemen zu fördern und fürdie...

This paper develops an explanatory approach to the outsourcing of Human Resource (HR)functions and the resulting demand for personnel services by companies (e.g., interimmanagement, outplacement services, consulting in the field of HR management). Startingfrom the deficits of approaches that...

This paper analyzes the potentials of Value Webs for increasing efficiency and effectivenessin the German automotive industry. Value Webs are networks of collaboratingpartners within different stages of interlinked value chains. This collaborationis enabled by innovative ICT1-supported...

into markets outside the country. Vice versa for foreign companies in Japan. The world’s number onemobile phone vendor Nokia is seldom recognized among the Japanese people. Japan has its own isolatedmarket within the country.There may be various reasons for this, for example, difference of...