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Control and involvement HR practices in Indian call centres : still searching for answers

Ananthram, Subramaniam; Teo, Stephen T. T.; Connell, Julia - In: Asia Pacific journal of human resources : APJHR 56 (2018) 2, pp. 196-215

Persistent link: https://www.econbiz.de/10011965584

Job satisfaction and turnover intentions among Indian call center agents : exploring the role of emotional intelligence

Feyerabend, Rich; Herd, Ann M.; Choi, Namok - In: The psychologist-manager journal : official journal of … 21 (2018) 2, pp. 106-129

Persistent link: https://www.econbiz.de/10011919868

Does call centers operators’ introjected regulation impact their skill variety and task significance? : evidence from Morocco

Soulami, Marwa Belhaj; Loulidi, Sofia - In: Business, mangagement and economics engineering : BMEE 22 (2024) 1, pp. 174-192

Purpose - The aim of this paper was to empirically examine the impact of work motivation represented by introjected regulation on job satisfaction, which was illustrated by skill variety and task significance. This study was conducted relatedly to Moroccan call center operators, in the...

Persistent link: https://www.econbiz.de/10015052653

Too smart for their own good? : a study of perceived cognitive overqualification in the workforce

Fine, Saul; Nevo, Baruch - In: The international journal of human resource management 19 (2008) 2, pp. 346-355

Persistent link: https://www.econbiz.de/10003752673

Eine Feldstudie zu individuellen und organisationalen Einflüssen auf Wünsche und Erwartungen von Trainingsteilnehmern

Rowold, Jens - In: Evaluation und Transfersicherung betrieblicher …, (pp. 67-75). 2008

Persistent link: https://www.econbiz.de/10003737887

Measuring service quality: perceptions of employees

Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Global journal of business research : GJBR 4 (2010) 1, pp. 47-58

Persistent link: https://www.econbiz.de/10003955431

Mitarbeiterstolz im Call Center : eine theoretisch-konzeptionelle Betrachtung auf Basis der Affective Events Theory AET

Gouthier, Matthias H.J. - In: Neue Herausforderungen an das Dienstleistungsmarketing, (pp. 145-159). 2008

Persistent link: https://www.econbiz.de/10003675939

Pratiques de gestion des ressources humaines et performance commerciale : le cas d'un centre d'appels

Charles-Pauvers, Brigitte; Urbain, Caroline; Le … - In: Revue française de gestion : hommes et techniques 33 (2007) 176, pp. 15-33

Persistent link: https://www.econbiz.de/10003582523

The ability of psychological flexibility and job control to predict learning, job performance, and mental health

Bond, Frank W.; Flaxman, Paul E. - In: Acceptance and mindfulness at work : applying …, (pp. 113-130). 2006

Persistent link: https://www.econbiz.de/10003543681

A study on the employee turnover antecedents in ITES/BPO sector

Rekha, K. R. Sree; Kamalanabhan, T. J. - In: International journal of learning and change : IJLC 4 (2010) 2, pp. 164-180

Persistent link: https://www.econbiz.de/10003982059