Job satisfaction and turnover intentions among Indian call center agents : exploring the role of emotional intelligence
Rich Feyerabend, Ann M. Herd and Namok Choi
| Year of publication: |
May 2018
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| Authors: | Feyerabend, Rich ; Herd, Ann M. ; Choi, Namok |
| Published in: |
The psychologist-manager journal : official journal of the Society of Psychologists in Management. - Washington, DC : Educational Publishing Foundation of the American Psychological Assoc., ISSN 1088-7156, ZDB-ID 2081658-3. - Vol. 21.2018, 2, p. 106-129
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| Subject: | emotional intelligence | job satisfaction | turnover intentions | Indian call center agents | Indien | India | Arbeitszufriedenheit | Job satisfaction | Callcenter | Call centre | Intelligenz | Intelligence | Arbeitsmobilität | Labour mobility |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1037/mgr0000071 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011919868