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Qualitätsmanagement
16,942
Customer satisfaction
15,560
Quality management
14,554
Kundenzufriedenheit
13,907
Krankenhaus
13,465
Hospital
12,119
Service quality
9,572
Dienstleistungsqualität
9,404
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6,199
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6,095
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6,058
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6,041
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4,061
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3,530
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3,335
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3,332
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3,320
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3,292
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2,558
USA
2,549
United States
2,434
Health care system
2,391
Product quality
1,980
Produktqualität
1,971
Prozessmanagement
1,576
Patients
1,455
Patienten
1,451
Business process management
1,434
Arbeitszufriedenheit
1,302
customer satisfaction
1,298
Job satisfaction
1,295
Unternehmenserfolg
1,282
Firm performance
1,253
Supply chain
1,235
Lieferkette
1,233
India
1,192
Standardisierung
1,161
Indien
1,154
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1,154
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1,146
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12,608
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15
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24,416
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2,359
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1,980
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1,795
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817
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817
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687
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687
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473
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454
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Fernandez, Pablo
338
Antony, Jiju
152
Siciliani, Luigi
108
Bruhn, Manfred
91
Gaynor, Martin
85
Augurzky, Boris
80
Han, Heesup
80
Budzinski, Oliver
73
Velez-Pareja, Ignacio
72
Homburg, Christian
67
Devadasan, S. R.
60
Klotz, Michael
57
Propper, Carol
54
Talib, Faisal
54
Straume, Odd Rune
52
Levy, Daniel
51
Shahin, Arash
49
Kessler, Daniel P.
48
Rahman, Zillur
48
Mattila, Anna S.
47
Töpfer, Armin
47
Dale, Barrie G.
46
Svensson, Göran
45
Tham, Joseph
45
Dranove, David
44
Kramer, Jost W.
42
Carabias, Jose M.
41
Schreyögg, Jonas
41
Vogt, William B.
41
Kamiske, Gerd F.
40
Mittal, Vikas
39
Prybutok, Victor R.
39
Cudney, Elizabeth A.
38
Magni, Carlo Alberto
38
Town, Robert J.
38
Zapp, Winfried
38
Aksoy, Lerzan
37
Eiff, Wilfried von
37
Stauss, Bernd
37
Gowrisankaran, Gautam
36
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
258
National Bureau of Economic Research
242
Springer Fachmedien Wiesbaden
104
IESE Business School, Universidad de Navarra
97
OECD
51
Hochschulrektorenkonferenz
42
MASTER CONSULTORES
40
IGI Global
37
Technology Management, Economics and Policy Program (TEMEP), Seoul National University
34
Université Paris-Dauphine (Paris IX)
33
EconWPA
32
W. Kohlhammer GmbH
31
Laboratoire de Recherche sur l'Industrie et l'Innovation (Lab.RII), Université du Littoral Côte d'Opale
26
Verlag Dr. Kovač
25
Fachbereich Wirtschaft, Hochschule Wismar
23
Deutsches Institut für Normung
22
Springer-Verlag GmbH
22
Verband der Automobilindustrie
22
Centre for Research into Industry, Enterprise, Finance and the Firm (CRIEFF), University of St. Andrews
21
Deutsche Gesellschaft für Qualität
21
Fachbereich Wirtschaft, Fachhochschule Stralsund
21
Hochschule <Wismar> / Fachbereich Wirtschaft
21
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
21
C.E.P.R. Discussion Papers
19
CESifo
19
Deutschland / Statistisches Bundesamt
18
Books on Demand GmbH <Norderstedt>
16
Institut für Strategie und Unternehmensökonomik (ISU), Wirtschaftswissenschaftliche Fakutät
15
Shaker Verlag
15
NET Institute
13
National Bureau of Economic Research (NBER)
13
Centre Emile Bernheim, Solvay Brussels School of Economics and Management
12
Stralsund Information Management Team
11
Taylor and Francis.
11
World Bank
11
Department of Economics, University of Pennsylvania
10
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
10
Institute of Business Entropy
10
Institutet för Näringslivsforskning (IFN)
10
Istituto di Ricerca sulla Crescita Economica Sostenibile (IRCrES), Consiglio Nazionale delle Ricerche
10
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
651
International journal of hospitality management
583
International journal of productivity and quality management : IJPQM
528
The TQM journal : the international review of organizational improvement
483
International journal of quality & reliability management
448
Journal of retailing and consumer services
437
International journal of production research
414
Journal of business research : JBR
354
Total quality management & business excellence
300
Health care management review : HCM review
275
SpringerLink / Bücher
259
MPRA Paper
257
International journal of production economics
253
NBER working paper series
241
European journal of operational research : EJOR
223
International journal of contemporary hospitality management
222
Tourism management : research, policies, practice
220
The service industries journal
219
Quality management journal : QMJ
214
Health care management science
203
Working paper / National Bureau of Economic Research, Inc.
199
NBER Working Paper
196
The journal of services marketing
196
Journal of health organization and management
192
International journal of six sigma and competitive advantage : IJSSCA
188
Journal of Services Marketing
184
Journal of hospitality marketing & management
183
Journal of health economics
174
Journal of travel and tourism marketing
174
International journal of services and operations management
155
Cogent business & management
152
International journal of quality and service sciences
147
Health economics
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
126
Management science : journal of the Institute for Operations Research and the Management Sciences
119
Krankenhausmanagement : Strategien, Konzepte, Methoden
113
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
109
Service business
109
European Journal of Marketing
108
Services marketing quarterly
108
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ECONIS (ZBW)
43,039
USB Cologne (EcoSocSci)
2,603
RePEc
2,570
Other ZBW resources
1,497
EconStor
845
USB Cologne (business full texts)
178
BASE
91
OLC EcoSci
49
ArchiDok
3
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141
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
142
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
143
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
Saved in:
144
A model of website quality-based e-commerce satisfaction index
Pilelienė, Lina
;
Grigaliūnaitė, Viktorija
- In:
Scientific Annals of Economics and Business
63
(
2016
)
1
,
pp. 29-46
Persistent link: https://www.econbiz.de/10011646901
Saved in:
145
Customer satisfaction of the third-party logistics enterprise based on AHP : a case study
Xiaomin, Xu
;
Liu, Yi
- In:
International journal of information systems and supply …
10
(
2017
)
1
,
pp. 68-81
Persistent link: https://www.econbiz.de/10011655532
Saved in:
146
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
147
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
148
Citizen participation and needs as an input tool for local government quality management
Dorasamy, Nirmala
- In:
Risk governance & control : financial markets & institutions
7
(
2017
)
2
,
pp. 56-66
Persistent link: https://www.econbiz.de/10012025612
Saved in:
149
Application of quality function deployment for the design and development of a lathe machine
Jagdeep Singh
;
Harwinder Singh
;
Gandhi, Surjit Kumar
- In:
International journal of management concepts and …
11
(
2018
)
3
,
pp. 239-269
Persistent link: https://www.econbiz.de/10011961127
Saved in:
150
Design of house of quality using SERVQUAL and QFD for service quality improvement : a case of Bahir Dar city hotels
Abdulkerim, Ibrahim
;
Avvari, Muralidhar
;
Cherkos, Tomas
- In:
International journal of applied management science
11
(
2019
)
3
,
pp. 277-293
Persistent link: https://www.econbiz.de/10012110841
Saved in:
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