Croatian companies need a new approach that will provide them with sufficient competitive strength, based on business excellence. Focusing only on financial indicators and measures is insufficient. Therefore new concepts should be introduced, especially by large companies that are traditionally...

The competitive nature of business today requires the knowledge to be able to manipulate process levels in a predictable fashion and to reduce process variation (quality control). This goal can beachieved through the use of experimentation to identify and confirm the effects of the process...

The aim of this study was to show that quality improvement through foresight can be an instrument for shaping efficiency in an organization. The author of this article presented his own concept of quality improvement in an organization, which can also be a method for the strategic management and...