Improving accountability in public services has been a central ob-jective of many public sector reforms in recent years. Chief amongthese have been efforts to generate observable performance measuresas a basis for monitoring performance. This paper examines a nat-ural experiment in regimes...

Das „Wohnen“ war in Deutschland im Jahre 2007 für ca. 26% des gesamten Endenergieverbrauchsverantwortlich. Trotz intensiver Sanierung des Wohnungsbestandes liegt der durchschnittlicheEnergieverbrauch für Heizung und Warmwasser immer noch bei 142 kW/m² Wohnfläche. Damitwurde der...

Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...