The Small Business Service (SBS) defines small businesses’ experience of government services as any interaction they may experience with government, including tax and regulatory transactions and guidance, business support, selling to government, and consultations. The government’s main...

The review shows that there are many different models of support to small business - different countries make different choices. The review developed a scale that outlines 26 different choices for policymakers in their design of programmes for business advice. It is important that these choices...

...In den meisten Unternehmen funktioniert jedoch eine ganze Menge, ansonstenwürden sie am Markt nicht mehr bestehen. Besonders kleine und mittlereUnternehmen sind zu bewundern. Existieren sie doch in einem Umfeld derGlobalisierung, der Reglementierung, der Konsumverweigerung...

Based on outcomes for residents and qualitative studies, it is widelythought that public services meet the needs of residents less well indeprived areas, and that this is due to both the demands placed onservices being greater and the services themselves being of a lowerquality. This paper looks...

This paper reviews some issues relevant to the delivery of public services. Itreviews some of the debates and flags some issues that are significantworldwide, especially in Africa. It emphasises how the debate has movedalong in terms of defining the relative responsibilities of the public...

This report grew out of various needs. First, the aim to demonstrate undergraduate stu-dents the differentiation of the German public service necessitated the development of the multi-dimensional graph we repeatedly employ here (see 1.4). Second, international scientific exchange made it clear...

Die Kommunen wollen öffentlicheDaseins vorsorge, wirtschaftliche Leistungsfähigkeit,Klimaschutz, Beschäftigungspolitikund regionale Wirtschaftsförderung untereinen Hut bringen. Nur eine ausgewogeneBerücksichtigung wirtschaftlicher, politischer,sozialer und ökologischer Kriterien bei...

1. Öffentlicher Dienstleistungssektor im UmbruchDer öffentliche Dienstleistungssektor, der inDeutschland im internationalen Vergleich(noch) einen hohen Anteil an der Dienstleistungswirtschaftaufweist, befindet sich imUmbruch. Seit Ende der 1970er Jahre wirdweiten Bereichen der öffentlichen...