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Do customer acquisition cost, retention and usage matter to firm performance and valuation?

Livne, Gilad; Simpson, Ana; Talmor, Eli - In: Journal of business finance & accounting : JBFA 38 (2011) 3/4, pp. 334-363

Persistent link: https://www.econbiz.de/10009159877

How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings

Woisetschläger, David; Lentz, Patrick; Evanschitzky, Heiner - In: Journal of business research : JBR 64 (2011) 8, pp. 800-808

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The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation

Sousa, Rui; Voss, Christopher A. - In: International journal of operations & production … 29 (2009) 8, pp. 834-864

Persistent link: https://www.econbiz.de/10009523754

Effects of organizational and serviceperson orientation on customer loyalty

Colwell, Scott; Hogarth-Scott, Sandra; Jiang, Depeng; … - In: Management decision : MD 47 (2009) 10, pp. 1489-1513

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Changes in approach to customer loyalty

Szczepańska, Katarzyna; Gawron, Patryk Paweł - In: Contemporary economics 5 (2011) 1, pp. 60-69

The article discusses an overview of customer loyalty theoretical framework. It presents both, the classic approach to the subject of loyalty as well as the results of its ongoing evolution. This allowed the identification of factors affecting customer loyalty and a statement that the concept of...

Persistent link: https://www.econbiz.de/10009244299

Does employee performance affect customer loyalty in pharmacy services?

Rabbanee, Fazlul K.; Burford, Oksana; Ramaseshan, B. - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 725-743

Persistent link: https://www.econbiz.de/10011392213

Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness

Aksoy, Lerzan; Keiningham, Timothy; Buoye, Alexander; … - In: Journal of business research : JBR 68 (2015) 12, pp. 2464-2476

Persistent link: https://www.econbiz.de/10011399506

Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung

Körnert, Jan; Wolf, Cornelia - 2002

und eine stärkere Kundenbindung grundsätzlich erfüllen lassen. …

Persistent link: https://www.econbiz.de/10010512691

The buffering effects of salesperson service behaviors on customer loyalty after service failure and recovery

Inyang, Aniefre Eddie - In: Journal of managerial issues : JMI 27 (2015) 1/4, pp. 102-119

Persistent link: https://www.econbiz.de/10011430594

Antecedents of the client's trust in low- versus high-consequence decisions

Terres, Mellina da Silva; Santos, Christiane Pizzutti dos; … - In: The journal of services marketing 29 (2015) 1, pp. 26-37

Persistent link: https://www.econbiz.de/10010531133