In order to forecast major paradigm shifts in any industry, one needs to understand the driving forces of change. This paper focuses on the retail industry and tries to identify decisive factors which shape this industry's future. Based on the findings of Numberger/Rennhak (2005) a set of...

Marketing and sales departments carry out two separate functions (Kotler et al. 2007, 1144); nevertheless, they must interact closely with each other, as both are essential parts for the marketing activities in each company. Each company has the goal to fulfill customer needs and also to match...

The market segmentation concept, which aims at meeting the specific needs of different customer groups, has been part and parcel of marketing science for many years. Primarily the technical literature focuses on the different ways of creating segments. Up till now, the way in which companies...

Vorwort -- 1. Grundlagen -- 2. Konsumentenverhalten -- 3. Marktsegmentierung -- 4. Marktforschung -- 5. Produktpolitik -- 6. Preispolitik -- 7. Kommunikationspolitik -- 8. Distributionspolitik -- Literatur- und Stichwortverzeichnis -- Über die Autoren.

Grundlagen der Betriebswirtschaftslehre -- Konstitutive Entscheidungen und Organisation -- Marketing -- Investition -- Finanzierung -- Das betriebliche Rechnungswesen -- Materialwirtschaft -- Produktion.