Purpose – This paper coins the construct of Service Orientation (SO) and empirically develops its measurement in the context of business‐to‐business (B2B) e‐commerce. SO is operationally defined as the business' overall propensity for delivering service excellence. The purpose of this...

Purpose – E‐business requires small and medium‐sized enterprises (SMEs) to seek both external and internal knowledge and to establish external and internal relationships with partners, such as customers and suppliers. This paper aims to describe a model that examines how knowledge...

Purpose – The purpose of this paper is to examine whether the online auction mechanism in the USA is more effective at pricing initial public offerings (IPOs) than the traditional book building process. Design/methodology/approach – The analysis compares the performance of online auction...

Purpose – The purpose of this paper is to deal with the issue of market redefinition through an examination of a unique industry that has met with multiple obstacles: online gambling. The main research question is how markets get redefined when quantum technological change occurs, despite the...

Currently, efforts in the e‐grocery business focus on improving the purchase transaction and physical distribution of goods. However, simply improving ordering and fulfillment does not make e‐grocery shopping a viable competitor to the current supermarket business model. To become a...

In this paper, we focus on the relative efficiency of different e‐collaboration tools and their impact on the performance of individual firms positioned along the supply chain. In exploratory study, the supply chain of one large telecommunications OEM was analyzed in two consecutive phases,...

Purpose – This paper seeks to analyse and propose how e‐business can be coupled with different logistics strategies to achieve customized logistics sustainability (CLS). Design/methodology/approach – In this paper, a conceptual model for CLS has been developed and, using four cases from...

Purpose – The purpose of this paper is to critically examine the Indian IT Act 2000 and IT (Amendment) Act 2008 in the light of e‐commerce perspective to identify the present status of e‐commerce laws in India. Design/methodology/approach – The paper presents a critical reflection on the...

Purpose – The purpose of this paper is to examine the possible application of the principle of paper advertisement in the context of communication via the web. Design/methodology/approach – The paper analyses case law decisions pertaining to advertisements. Findings – Web and paper...

Purpose – The purpose of this paper is to develop a framework for understanding issues affecting Egyptian online travel website preferences. Design/methodology/approach – Grounded theory was selected due to its suitability in generating frameworks from data gathered plus existing theory....