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Total quality beyond North America: A comparative analysis of the performance of European Excellence Award winners

Boulter, Louise; Bendell, Tony; Dahlgaard, Jens - In: International journal of operations & production … 33 (2013) 2, pp. 197-215

Persistent link: https://www.econbiz.de/10010070473

ISO 9001:2000: A Survey of Attitudes of Certificated Firms

Bendell, Tony; Boulter, Louise - In: International small business journal 22 (2004) 3, pp. 295-316

Persistent link: https://www.econbiz.de/10006246816

TIGHTEN YOUR BELTS - Six sigma isn't all about statistics -- Tony Bendell recognises the people behind the champions

Bendell, Tony - In: Qualityworld : QW (2006), pp. 24-29

Persistent link: https://www.econbiz.de/10007262235

A review and comparison of six sigma and the lean organisations

Bendell, Tony - In: The TQM magazine : the international bi-monthly for … 18 (2006) 3, pp. 255-262

Persistent link: https://www.econbiz.de/10007262411

The quality gurus - Their approaches described and considered

Bendell, Tony; Penson, Roger; Carr, Samantha - In: Managing service quality : MSQ ; an international journal 5 (1995) 6, pp. 44-48

Persistent link: https://www.econbiz.de/10007213211

Structuring business process improvement methodologies

Bendell, Tony - In: Total quality management & business excellence : an … 16 (2005) 8, pp. 969-978

Persistent link: https://www.econbiz.de/10007148059

Soapbox: Tony Bendell on the state of quality training

Bendell, Tony - In: Qualityworld : QW (2008), pp. 14-15

Persistent link: https://www.econbiz.de/10008078035

Book review: Tony Bendell looks at quality improvement in training

Bendell, Tony - In: Qualityworld : QW (2008), pp. 8

Persistent link: https://www.econbiz.de/10008087474

Building anti-fragile organisations : risk, opportunity and governance in a turbulent world

Bendell, Tony - 2014

Persistent link: https://www.econbiz.de/10013548429

Total quality beyond North America

Boulter, Louise; Bendell, Tony; Dahlgaard, Jens - In: International Journal of Operations & Production Management 33 (2013) 2, pp. 197-215

Purpose – The purpose of this paper is to assess whether the implementation of a total quality management (TQM) approach positively affects the financial performance of European companies. This paper tests whether North American results showing the relative out‐performance of companies that...

Persistent link: https://www.econbiz.de/10014790229