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Customer aggression, emotional exhaustion, and hotel employee outcomes : a study in the United Arab Emirates
Karatepe, Osman M. - In: Journal of travel and tourism marketing 28 (2011) 3, pp. 279-295
Persistent link: https://www.econbiz.de/10009272080
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Job resources, work engagement, and hotel amployee outcomes : a time-lagged analysis
Karatepe, Osman M. - In: Economic research 25 (2012) 3, pp. 644-665
Persistent link: https://www.econbiz.de/10009655774
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The effect of psychological climate on job outcomes : evidence from the airline industry
Karatepe, Osman M. - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 1162-1180
Persistent link: https://www.econbiz.de/10011627484
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The effects of psychological capital and work engagement on nurses’ lateness attitude and turnover intentions
Karatepe, Osman M. - In: The journal of management development 36 (2017) 8, pp. 1029-1039
Persistent link: https://www.econbiz.de/10011783239
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Service quality, customer satisfaction and loyalty : the moderating role of gender
Karatepe, Osman M. - In: Journal of business economics and management 12 (2011) 2, pp. 278-300
Persistent link: https://www.econbiz.de/10010007063
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The effects of coworker and perceived organizational support on hotel employee outcomes : the moderating role of job embeddedness
Karatepe, Osman M. - In: Journal of hospitality & tourism research : JHTR ; the … 36 (2012) 4, pp. 495-516
Persistent link: https://www.econbiz.de/10010048103
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How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Yavas, Ugur - In: Journal of financial services marketing : JFSM 12 (2007/08) 1, pp. 30-38
Persistent link: https://www.econbiz.de/10003701666
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Configurations of service quality perceptions: an inter-segment analysis
Yavas, Ugur - In: Journal of international marketing and marketing research 35 (2010) 2, pp. 67-75
Persistent link: https://www.econbiz.de/10003981062
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Performance measurement : the case of a theme park
Yavas, Ugur - In: Journal of international marketing and marketing research 36 (2011) 2, pp. 89-95
Persistent link: https://www.econbiz.de/10009232298
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Attitudinal orientations as inputs for improving images of educational fields
Yavas, Ugur - In: Liiketaloudellinen aikakauskirja 30 (1981) 2, pp. 145-156
Persistent link: https://www.econbiz.de/10003001008