"Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra 'better, cheaper, faster' (BCF) and offers procedures...

"To remain relevant in today's world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance...

A model is developed to motivate financially-driven decision makers in companies that make high-risk products to invest in infrastructural changes to support postponement or other forms of flexibility. Data collected at the manufacturer of a high-risk product forms the basis of the effort. The...