Keating, Byron W.; McColl-Kennedy, Janet R.; Solnet, David - In: Journal of Service Management 29 (2018) 5, pp. 766-775
Purpose: The purpose of this paper is to introduce the special issue of the Journal of Service Management dedicated to the Thought Leadership in Services Conference held in Brisbane Australia in 2017. The paper also explores the disruptive and transformative role that technology is set to play...