Supply chains (SC) are generally complex and are characterized by numerous activities spread over multiple functions and organizations, which pose interesting challenges for effective SC coordination. To meet these challenges, SC members must work towards a unified system and coordinate with...

The public sector passenger transport has been crucial sector for transportation of people in developing countries like India. But there is less emphasis on customer expectations in this sector. This study aims at evaluating the customer expectations of this service sector in India. A...

This paper presents a study of comparison of the importance attached by the service providers’ and the customers’ with respect to eighteen service characteristics towards the public transportation services provided by a bus company. The survey was conducted in three bus depots in one...

This paper presents a framework for measurement of manufacturing competence and business performance. This framework is applied to compute Manufacturing Competence Index and Business Performance Index, based on an extensive survey of Indian manufacturing companies. The study included companies...