The electronics industry has heavily prioritized enhancing the quality, lifetime and conforming rate (conforming to specifications) of electronic components. Various methods have been developed for assessing quality performance. In practice, process capability indices (PCIs) are used as a means...

Purpose – A health examination is one of important events for freshmen when they enter a university. Consequently, the quality and time required for the examination are components in any index measuring the service performance of a university. However, performance measure for the health...