Corsten, Daniel; Gruen, Thomas - In: International Journal of Retail & Distribution Management 31 (2003) 12, pp. 605-617
With all the hype around efficient consumer response (ECR) and the brave new world of technologies, one would believe that retail out‐of‐stocks have gone down over the last ten years. That is wrong. Retailers have been struggling with considerable out‐of‐stocks for decades – with...