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Techniques - Making the difference: Quality strategy in the public sector
Donnelly, Mike - In: Managing service quality : MSQ ; an international journal 9 (1999) 1, pp. 47-52
Persistent link: https://www.econbiz.de/10007187778
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Setting standards for reception services in UK local authorities
Donnelly, Mike - In: Total quality management 7 (1996) 1, pp. 51-66
Persistent link: https://www.econbiz.de/10007203606
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Measuring service quality in the public sector: The potential for SERVQUAL
Wisniewski, Mik; Donnelly, Mike - In: Total quality management 7 (1996) 4, pp. 357-366
Persistent link: https://www.econbiz.de/10007207283
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Setting Service Standards for Local Government Reception Services
Donnelly, Mike; McMullan, Ciaran H. - In: Managing service quality : MSQ ; an international journal 4 (1994) 5, pp. 42-45
Persistent link: https://www.econbiz.de/10007213522
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Managing People and Quality in a Climate of Change
Donnelly, Mike - In: Managing service quality : MSQ ; an international journal 4 (1994) 4, pp. 41-44
Persistent link: https://www.econbiz.de/10007213539
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Setting Service Standards for Local Government Reception Services
Donnelly, Mike; McMullan, Ciaran H. - In: Managing service quality : MSQ ; an international journal 4 (1994) 5, pp. 42-45
Persistent link: https://www.econbiz.de/10007217935
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Managing People and Quality in a Climate of Change
Donnelly, Mike - In: Managing service quality : MSQ ; an international journal 4 (1994) 4, pp. 41-44
Persistent link: https://www.econbiz.de/10007217954
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Measuring service quality in local government: The SERVQUAL approach
Donnelly, Mike; Wisniewski, Mik; Dalrymple, John F.; … - In: International journal of public sector management : IJPSM 8 (1995) 7, pp. 15-20
Persistent link: https://www.econbiz.de/10007328415
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Getting on or getting by?
Hyman, Jeff; Scholarios, Dora; Baldry, Chris - In: Work, Employment & Society 19 (2005) 4, pp. 705-725
Recent speculation about the impact on family life of contemporary patterns of work has prompted considerable and concerted social research activity in which the workplace and household have figured prominently. This article extends these studies to examine employment in prototypical new sectors...
Persistent link: https://www.econbiz.de/10010890474
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Human Resource Management Journal : A look to the past, present, and future of the journal and HRM scholarship
Farndale, Elaine; McDonnell, Anthony; Scholarios, Dora; … - In: Human Resource Management Journal 30 (2019) 1, pp. 1-12
Persistent link: https://www.econbiz.de/10012190285