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Customer Loyalty and Supplier Quality Competition

Gans, Noah - In: Management Science 48 (2002) 2, pp. 207-221

We develop a model of customer choice in response to random variation in quality. The choice model yields closed-form expressions which reflect the effect of competing suppliers' service quality on the long-run fraction of purchases a customer makes at the various competitors. We then use the...

Persistent link: https://www.econbiz.de/10009204494

Telephone call centers: tutorial, review, and research prospects

Gans, Noah; Koole, Ger; Mandelbaum, Avishai - In: Manufacturing & service operations management : M & SOM 5 (2003) 2, pp. 79-141

Persistent link: https://www.econbiz.de/10006028174

Customer Loyafty and Supplier Quality Competition

Gans, Noah - In: Management science : journal of the Institute for … 48 (2002) 2, pp. 207-221

Persistent link: https://www.econbiz.de/10006087765

D MODELING AND SYSTEMS ANALYSIS - Statistical analysis of a telephone call center: A queueing-science perspective Dd:120

Brown, Lawrence; Gans, Noah; Zhao, Linda; Mandelbaum, … - In: Operations research, Management science : OR MS ; the … 45 (2005) 5, pp. 547-548

Persistent link: https://www.econbiz.de/10006500094

Estimating the Operational Impact of Container Inspections at International Ports

Bakshi, Nitin; Flynn, Stephen E.; Gans, Noah - In: Management science : journal of the Institute for … 57 (2011) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10008811683

Securing the Containerized Supply Chain: Analysis of Government Incentives for Private Investment

Bakshi, Nitin; Gans, Noah - In: Management science : journal of the Institute for … 56 (2010) 2, pp. 219-234

Persistent link: https://www.econbiz.de/10008380627

Economic Analysis of Simulation Selection Problems

Chick, Stephen E.; Gans, Noah - In: Management science : journal of the Institute for … 55 (2009) 3, pp. 421-437

Persistent link: https://www.econbiz.de/10008226918

Call for Papers-Special Issue of Management Science: Business Analytics

Bertsimas, Dimitris; Bradlow, Eric; Gans, Noah; Gupta, Alok - In: Management science : journal of the Institute for … 58 (2012) 4, pp. 659-660

Persistent link: https://www.econbiz.de/10009961790

Call for Papers-Special Issue of Management Science: Business Analytics

Bertsimas, Dimitris; Bradlow, Eric; Gans, Noah; Gupta, Alok - In: Management science : journal of the Institute for … 58 (2012) 7, pp. 1422-1423

Persistent link: https://www.econbiz.de/10009993601

Estimating the operational impact of container inspections at international ports

Bakshi, Nitin; Flynn, Stephen E; Gans, Noah - In: Operations research, Management science : OR MS ; the … 52 (2012) 5, pp. 507-512

Persistent link: https://www.econbiz.de/10010064421

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