Current transformations in technologies and industrial structure of UK telecommunications have important implications for skills and work organisation. This is examined in different divisions of a large UK telecommunications firm: call centres, customer service centres, engineering sectors and...

Drawing on evidence on the home furnishing sectors in Italy during the XX century, the aim is to understand the instituted processes that facilitated the translation of design know-how from being project-specific to becoming relevant to broader remits. The paper contributes to the debate on...

Drawing on an original survey, we discuss the trends and challenges posed by the outsourcing and offshoring of business services. We document and analyse the increasing offshoring of business services (administrative services, call centres, IT services, procurement and product development) from...

This article provides an extensive analysis of the technological specialisation of three Latin American countries (Argentina, Brazil and Mexico) and two East Asian countries (South Korea and Taiwan). Technological specialisation is measured both with respect to patents and trade flows. This...

Drawing on case studies of two leading UK service firms in five host countries (Argentina, Brazil, China, Korea and Malaysia), we examine how the strategy and organization of service multinationals shape the development of linkages with local firms in host economies. We find that there is...

We propose a conceptual framework to analyze technology adoption in mega infrastructure projects, and assess their potential to innovating large socio-technical systems. Drawing on an in-depth empirical analysis of Heathrow airport's Terminal 5 project, we find that innovation hinges on...