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Consumer Affairs Departments i...
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Consumer behaviour
34
Konsumentenverhalten
31
Relationship marketing
26
Beziehungsmarketing
24
Social Web
17
Social web
17
Service quality
14
Customer satisfaction
11
USA
11
United States
11
Netherlands
10
Niederlande
10
Virtual reality
10
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9
Marketingmanagement
9
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9
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9
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8
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8
Virtuelle Realität
8
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7
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7
Einzelhandel
7
Electronic Commerce
7
Kundenzufriedenheit
7
Marketing
7
Retail trade
7
Dienstleistungssektor
6
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6
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6
Online retailing
6
Online-Handel
6
Vertriebsweg
6
Augmented reality
5
B-to-B-Marketing
5
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5
Dienstleistungsmarketing
5
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5
marketing
5
Cognition
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Free
15
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Article
240
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45
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101
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research-article
10
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7
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7
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Language
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English
176
Undetermined
109
Author
All
Ruyter, Ko de
169
Wetzels, Martin
97
de Ruyter, Ko
73
Kasper, Hans
23
Lemmink, Jos
20
Keeling, Debbie Isobel
19
Kasper, Hans D. P.
18
Bloemer, Josée
15
Keeling, Debbie I.
15
Mahr, Dominik
15
Streukens, Sandra
15
Chylinski, Mathew
14
Grewal, Dhruv
14
Jong, Ad de
14
Hilken, Tim
12
Patterson, Paul G.
12
Wiertz, Caroline
12
Heller, Jonas
11
Ludwig, Stephan
9
Yu, Ting
9
van Birgelen, Marcel
9
Birgelen, Marcel van
8
Cox, David
8
Keen, Cherie
8
Bloemer, Johanna M.
7
Dolen, Willemijn M. van
7
Pauwels, Pieter
7
van Laer, Tom
7
Brijs, Kris
6
Daryanto, Ahmad
6
de Jong, Ad
6
Feinberg, Richard
5
Helsdingen, Piet van
5
Kleijnen, Mirella
5
Laer, Tom van
5
Blazevic, Vera
4
Dabholkar, Pratibha A.
4
Dellaert, Benedict G.C.
4
Deutskens, Elisabeth
4
Feinberg, Richard A.
4
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Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
7
Graduate School of Business and Economics (GSBE), School of Business and Economics
3
Edward Elgar Publishing
1
Instituto Valenciano de Investigaciones Económicas (IVIE)
1
Published in...
All
Journal of retailing
17
European Journal of Marketing
14
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of service research : JSR
13
Journal of the Academy of Marketing Science
12
International journal of service industry management : IJSIM
11
Journal of marketing
11
European journal of marketing : EJM
10
Journal of Economic Psychology
9
Psychology & marketing
8
Journal of business research : JBR
7
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
7
Total quality management
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of Business Research
5
Journal of economic psychology : research in economic psychology and behavioral economics
5
Research memorandum / METEOR
5
Journal of Management Studies
3
Journal of consumer research : JCR ; an interdisciplinary bimonthly
3
Journal of management studies : JMS
3
Journal of service management
3
Journal of service research
3
Managing service quality : MSQ ; an international journal
3
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
3
Advances in international marketing
2
European journal of marketing
2
International Business Review
2
International Journal of Bank Marketing
2
International business review : the official journal of the European International Business Academy
2
Journal of Business & Industrial Marketing
2
Journal of Consumer Research
2
Journal of Service Management
2
Journal of advertising
2
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of retailing and consumer services
2
Marketing Letters
2
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
2
Proceedings of the ... annual conference of the European Marketing Academy
2
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Source
All
ECONIS (ZBW)
134
OLC EcoSci
78
RePEc
37
Other ZBW resources
26
USB Cologne (EcoSocSci)
7
BASE
3
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1
Consumer affairs departments in the United States and the Netherlands : a comparative analysis
Ruyter, Ko de
- In:
Journal of consumer policy : consumer issues in law, …
20
(
1997
)
3
,
pp. 325-352
Persistent link: https://www.econbiz.de/10001233544
Saved in:
2
Services marketing management : an international perspective
Kasper, Hans
;
Helsdingen, Piet van
;
Vries, Wouter R. de
-
1999
Persistent link: https://www.econbiz.de/10000666588
Saved in:
3
Services marketing management : a strategic perspective
Kasper, Hans
;
Helsdingen, Piet van
;
Gabbott, Mark
-
2006
-
2. ed.
Persistent link: https://www.econbiz.de/10002469672
Saved in:
4
The culture of market oriented organisations
Kasper, Hans D. P.
-
2005
Persistent link: https://www.econbiz.de/10003319497
Saved in:
5
On problem perception, dissatisfaction and brand loyalty
Kasper, Hans D. P.
- In:
Journal of economic psychology : research in economic …
9
(
1988
)
3
,
pp. 387-397
Persistent link: https://www.econbiz.de/10001063229
Saved in:
6
Some trends in distribution and retailing in Europe
Kasper, Hans D. P.
- In:
Europe's economic future : aspirations and realities
,
(pp. 155-185)
.
1994
Persistent link: https://www.econbiz.de/10001286235
Saved in:
7
Explaining satisfaction in double deviation scenarios : the effects of anger and distributive justice
Casado-Díaz, Ana B.
(
contributor
); …
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10003377682
Saved in:
8
Coping with confusion : the case of the Dutch mobile phone market
Kasper, Hans D. P.
;
Bloemer, Johanna M.
;
Driessen, Paul H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 140-160
Persistent link: https://www.econbiz.de/10003964468
Saved in:
9
Country-image discourse model : unraveling meaning, structure, and function of country images
Brijs, Kris
;
Bloemer, Johanna M.
;
Kasper, Hans D. P.
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1259-1269
Persistent link: https://www.econbiz.de/10009382600
Saved in:
10
The CoO-ELM model : a theoretical framework for the cognitive processes underlying country of origin-effects
Bloemer, Johanna M.
;
Brijs, Kris
;
Kasper, Hans D. P.
- In:
European journal of marketing : EJM
43
(
2009
)
1/2
,
pp. 62-89
Persistent link: https://www.econbiz.de/10009525882
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