McAdam, Rodney - In: International Journal of Quality & Reliability Management 17 (2000) 3, pp. 305-323
This paper adopts a critical perspective in seeking to inquire how TQM‐related models, developed initially in large organisations, are applied in the SME context. Using a grounded inductive approach, a study is made of 20 SME cases, where a quality model, the balanced scorecard, has been...