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Service quality and customer loyalty perspectives on two levels of retail relationships
Wong, Amy; Sohal, Amrik - In: The journal of services marketing 17 (2003) 4-5, pp. 495-513
Persistent link: https://www.econbiz.de/10007103446
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Service quality and customer loyalty perspectives on two levels of retail relationships
Wong, Amy; Sohal, Amrik - In: The journal of services marketing 17 (2003) 4-5, pp. 495-513
Persistent link: https://www.econbiz.de/10007104512
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Service quality and customer loyalty perspectives on two levels of retail relationships
Wong, Amy; Sohal, Amrik - In: The journal of services marketing 17 (2003) 5, pp. 495-513
Persistent link: https://www.econbiz.de/10007104665
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Best practice implementation of total quality management: Multiple cross-case analysis of manufacturing and service organizations
Terziovski, Mile; Sohal, Amrik; Samson, Danny - In: Total quality management 7 (1996) 5, pp. 459-482
Persistent link: https://www.econbiz.de/10007205874
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TQM and the learning organization
Sohal, Amrik; Morrison, Michael - In: Managing service quality : MSQ ; an international journal 5 (1995) 6, pp. 32-34
Persistent link: https://www.econbiz.de/10007213214
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The "Safe Way" to Quality Management
Sohal, Amrik - In: Managing service quality : MSQ ; an international journal 4 (1994) 6, pp. 17-19
Persistent link: https://www.econbiz.de/10007213514
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The "Safe Way" to Quality Management
Sohal, Amrik - In: Managing service quality : MSQ ; an international journal 4 (1994) 6, pp. 17-19
Persistent link: https://www.econbiz.de/10007217926
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Success factors, weaknesses and myths concerning TQM implementation in Australia
Lu, Edmund; Sohal, Amrik - In: Total quality management 4 (1993) 3, pp. 245-256
Persistent link: https://www.econbiz.de/10007218119
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Environmental management system auditing within Australasian companies
Zutshi, Ambika; Sohal, Amrik - In: Managerial auditing journal 18 (2003) 8, pp. 637-648
Persistent link: https://www.econbiz.de/10006967228
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Assessing customer-salesperson interactions in a retail chain: differences between city and country retail districts
Wong, Amy; Sohal, Amrik - In: Marketing intelligence & planning 21 (2003) 4-5, pp. 292-304
Persistent link: https://www.econbiz.de/10006967580